Version in force from 30 October 2026
This is a translation of the French terms and conditions. In case of discrepancy, the French version prevails.
Article 1 – Purpose
These general terms and conditions of sale (the “Terms”) govern sales made on the website www.souvenirs-paris.com (the “Website”) between SOUVENIRS ET COMPAGNIE (the “Seller”) and any individual buying as a consumer (the “Customer”).
The Customer accepts them by ticking the box provided before confirming the order. The Terms that apply are those in force on the date of the order. They can be saved or printed from this page.
Article 2 – Seller
SOUVENIRS ET COMPAGNIE (trading as Souvenirs & Co), French limited liability company (SARL) with a share capital of €3,000, registered office: 314 chemin des Fourches, 83310 Cogolin, France, Fréjus Trade and Companies Register (RCS) 500 173 554, EU VAT number FR29500173554.
Customer service: [email protected] or contact form.
Article 3 – Products
The essential characteristics of each product are presented on its product page. Photographs are as accurate as possible; slight colour differences may remain depending on the screen used.
Offers are valid while stocks last. If a product turns out to be unavailable after the order, the Customer is informed by email and refunded the corresponding amount without delay, and at the latest within 14 days of payment.
Article 4 – Prices
Prices are shown in euros, including all taxes, excluding delivery costs. Delivery costs are shown before the order is confirmed; the rates are listed on the Delivery page. The price charged is the one displayed when the order is confirmed.
For deliveries outside the European Union, customs duties and local taxes may be charged on arrival; they are payable by the recipient.
Article 5 – Orders
To order, the Customer adds products to the cart, signs in (with or without creating an account), enters the delivery address, chooses the delivery method and the payment method, accepts these Terms, then confirms the order with the order button that entails an obligation to pay. Until then, the Customer can check the order details and correct any errors.
The contract is concluded when the order is confirmed. A confirmation email summarising the order is then sent to the Customer.
The Seller may refuse an order if there is an earlier payment dispute with the Customer.
Article 6 – Payment
Payment is made online, in full, when ordering:
- by bank card, through our secure payment provider Stripe;
- by PayPal.
Card details are processed directly by these providers and are never stored by the Seller. The order is prepared once the payment has been accepted.
Article 7 – Delivery
Products are delivered to the address given by the Customer, in the countries offered at checkout. Delivery methods, rates and estimated times are listed on the Delivery page and are shown again before the order is confirmed.
Unless a different time is stated at checkout, the Seller delivers no later than 30 days after the contract is concluded. In the event of a delay, the Customer may ask the Seller, by email or by post, to deliver within a reasonable additional period; if delivery does not take place within that period, the Customer may terminate the contract in the same way. The Customer is then refunded within 14 days of the termination at the latest.
The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of them. If a parcel arrives damaged or incomplete, the Customer is invited to report it to the carrier and to customer service as soon as possible, to help process the claim.
Article 8 – Right of withdrawal
The Customer has 14 days from receipt of the products to withdraw from the contract, without giving any reason and without penalty. For an order delivered in several parcels, this period starts from receipt of the last one.
To exercise this right, the Customer informs the Seller of the decision before the period expires, by an unequivocal statement sent to [email protected], or by using the withdrawal form in the appendix.
The Customer sends the products back no later than 14 days after communicating the decision, to the return address provided by customer service. Return costs are paid by the Customer. Products must be returned complete; the Customer is only liable for any diminished value resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The Seller refunds all sums paid, including the initial delivery costs (up to the cost of standard delivery), no later than 14 days after being informed of the Customer’s decision, using the same means of payment as for the order, unless the Customer expressly agrees otherwise. The refund may be withheld until the products have been received or until the Customer has supplied proof of having sent them back, whichever is earlier.
In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to products made to the Customer’s specifications or clearly personalised, to products liable to deteriorate or expire rapidly, nor to products unsealed after delivery that cannot be returned for health protection or hygiene reasons.
Article 9 – Legal guarantees
Products are covered by the legal guarantee of conformity and the legal guarantee against hidden defects provided by French law, summarised below. To use them, the Customer writes to customer service at [email protected], giving the order number and describing the defect.
The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish that the lack of conformity exists, not when it appeared.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience. If the goods are repaired under the guarantee, it is extended by six months. If the consumer asks for a repair but the seller imposes a replacement, the guarantee is renewed for two years from the replacement.
The consumer may obtain a price reduction while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if: the seller refuses to repair or replace the goods; the repair or replacement takes place after thirty days; the repair or replacement causes major inconvenience to the consumer; or the lack of conformity persists despite the seller’s unsuccessful attempt to remedy it. The consumer is also entitled to an immediate price reduction or termination when the lack of conformity is so serious that it justifies it. The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
These rights result from Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the application of the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in exchange for returning the goods.
Article 10 – Customer service and complaints
For any question or complaint, the Customer can write to [email protected] or use the contact form.
Article 11 – Mediation
In accordance with Article L. 612-1 of the French Consumer Code, the Customer may use a consumer mediator free of charge to seek an amicable settlement of any dispute with the Seller, after first sending a written complaint to customer service. The mediator’s contact details will be given here before sales resume.
Article 12 – Personal data
The data collected when ordering is necessary to process the order. How it is used and the Customer’s rights are described in the privacy policy.
Article 13 – Governing law and disputes
These Terms are governed by French law, without prejudice to the more protective mandatory provisions of the country where the Customer habitually resides. In the event of a dispute, the Customer may bring the matter before the court of the place where the Customer lived when the contract was concluded or when the harmful event occurred, or before any other court with jurisdiction under the law.
Appendix – Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To SOUVENIRS ET COMPAGNIE, 314 chemin des Fourches, 83310 Cogolin, France – [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:
(*) Delete as appropriate.