At Souvenirs & Co, we do everything we can to make sure your Paris souvenirs reach you in perfect condition, wherever you are in the world. Below you will find our shipping methods, delivery times, rates and returns policy.
Shipping your order
All orders are shipped every Friday. Each parcel is carefully packed, with extra protection for fragile items.
Our standard shipping method is tracked Colissimo, delivered without signature. If you would like delivery with signature, an extra charge applies: please contact us before ordering.
As soon as your parcel is shipped, you receive a tracking number by email to follow it on the carrier’s website.
Delivery times
Estimated times, from the shipping date:
Mainland France
5 to 7 working days — tracked Colissimo.
Europe
7 to 12 working days — Germany, Belgium, Spain, Italy, Netherlands, Portugal, United Kingdom, Switzerland and other European countries.
United States and other destinations
10 to 20 working days — the list of countries we deliver to is shown at checkout.
These times may be longer during busy periods (holidays, sales) and because of customs formalities outside the European Union.
Delivery costs
Delivery costs cover packaging, handling and postage. They depend on weight and destination, and are shown before you confirm your order.
Free delivery from €50 in mainland France. Remember to group your purchases: we cannot combine two separate orders.
Outside the European Union (United States, United Kingdom, Switzerland…), customs duties and local taxes may be charged when the parcel is delivered. They are payable by the recipient and are not included in the order price.
Damaged or incomplete parcel
If your parcel arrives damaged or incomplete, report it to the carrier on delivery if possible and contact us quickly at [email protected]: we will find a solution with you.
14-day returns
You have 14 days from receipt of your order to exercise your right of withdrawal, without giving any reason.
Return conditions
- Items must be returned complete, in the condition you received them and, if possible, in their original packaging. You may examine them as you would in a shop; any diminished value caused by other handling may be deducted from the refund.
- Personalised, made-to-measure or perishable items cannot be returned.
- Return costs are paid by you.
How to return
- Write to us at [email protected] with your order number and the items concerned (you can also use the withdrawal form in the appendix of our terms and conditions).
- We send you the return address.
- Send the items back within 14 days, preferably with tracking, and keep your proof of postage.
- We refund all sums paid, including the initial delivery costs (at the standard rate), within 14 days of your request at the latest, using the same means of payment. We may wait until we have received the items or your proof of postage.
Any questions?
Write to us at [email protected]: we will reply as soon as possible.